The Commission has concluded that Cable and Wireless has behaved irresponsibly in its handling of this matter, and does not accept the excuse that an innocent error is responsible for this unacceptable delay in providing service to a competitor. It is disappointing to note that the company does not seem to recognize this in any of its correspondence. Apologies for omission are not sufficient when the delay is not followed up diligently and with a customer service attitude.


Document Downloads

Documant Attachment
DN 2008 5 Complaint from Express Cable Wireless Delays